Cancellations & Refunds Policy

Last updated: November 21, 2025.
To see terms from your date of purchase, please see registration information or contact us.
If Emu cancels a Training session prior to the start date due to low enrollment, inclement weather, or other unforeseen circumstances, the customer will be either refunded or rescheduled to a later Training session.

• Focus Boot Camp: full refund available, or rescheduling of the workshop component to a later training session.
• Flex Boot Camp: full refund for the Passive Pod Workshop component available, or rescheduling of the workshop component to a later training session. The sale of the online course and exam is final once access is given to the Emu online platform, and cannot be reimbursed..

• In the event that Emu is forced to cancel an event once it has already started (due to health concerns, inclement weather, or other unforeseen circumstances), we will make every effort to reschedule the remaining portion of the session and/or refund each customer after Emu travel expenses have been recouped.
  Emu is not responsible for refunding any costs associated with travel or accommodation. We strongly recommend that, if you are traveling, you take out a travel insurance to assist you in the event of a class cancellation.
  Emu reserves the right to use the contact information that you provide us to communicate with the you. We will not share your data with any third party without your consent. If your training is paid for in full or in part by a 3rd party (e.g. your employer, or an agency providing scholarships or funding), Emu reserves the right to share information to the 3rd party including training attendance and testing results.
  Emu reserves the right to discontinue a person’s participation to a training if requested by the paying customer (for example, when a customer requests access be revoked for a former employee).

All sales are final. No refunds and/or cancellations available for Online Training once on-demand access to the curriculum has been granted. This includes the online course that is part of the Flex Boot Camp, and the associated exam.
Emu reserves the right to discontinue an account if copyright violation is suspected or if requested by the paying customer. In the case of a customer purchasing a discounted or promotional bundle, any refund will take into account the regular pricing of bundled items and the processing fee for the transaction.

If a customer would like to cancel a registration, a request needs to be submitted in writing at training@emupassive.com.

• For cancellation requests submitted more than 90 days in advance from the training start date, a full refund is issued (minus a $250 booking fee).
• For cancellation requests submitted more than 45 days in advance from the training start date, a 50% refund is issued (minus a $250 booking fee).
• For cancellation requests submitted 45 days or less from the training start date, no refunds are possible.
• For cancellations of Flex Boot Camp, the only refundable fee is for the Pod Workshop and exam. All sales for online course are final.
• For tickets purchased with the use of scholarships, funds, grants, and similar financial support method, the provider institution of such support is refunded first to the full amount, and the individual is reimbursed second (if the total amount to be refunded exceeds the funding provided by the provider institution).
• In the case of a customer purchasing a discounted or promotional bundle, any refund will take into account the regular pricing of bundled items and the processing fee for the transaction.
• Sick Policy: unfortunately, Emu cannot process a refund/credit nor offer a transfer to another boot camp or exam due to illness.  We recommend looking into insurance that covers cancellations due to illness to protect yourself in such situations.
• Transfers from one training event to another are not allowed.

In the event that Emu or PHI cancels an Exam session, the customer will be either refunded in full or the student(s) will be rescheduled to a later Exam session. In the case of a customer purchasing a discounted or promotional bundle, any refund will take into account the regular pricing of bundled items and the processing fee for the transaction.
If a customer would like to cancel an Exam registration, a written request must be submitted at training@emupassive.com

• For cancellation requests submitted more than 45 days in advance from the training start date, a full refund is issued (minus a $150 booking fee).
• For cancellation requests submitted 45 days or less from the training start date, no refunds are possible. Transfer of Exam registration is possible at the conditions listed below.

If a customer would like to reschedule an Exam registration, a written request must be submitted at training@emupassive.com

• Rescheduling requests submitted more than 45 days in advance from the exam date will be subject to a $150 rescheduling fee.
• Rescheduling requests submitted 45 days or less in advance from the exam date will be subject to a $150 rescheduling fee, plus additional fees to be calculated at Emu’s hourly rate ($275/h) due to any extraordinary work and the time-sensitive circumstances.
• A customer may only reschedule the exam once.

In some cases, it is possible to transfer the ticket for an Emu training event to a different person, if the person that was originally registered is unable to attend.
The eligibility depends on the format of the Emu training event:

• Focus Boot Camp (all in-person Boot Camp): name swapping is allowed as long as we receive the request by EOD the Thursday before the Boot Camp starts (no exceptions).
• Flex Boot Camp (hybrid Boot Camp): name swapping is not allowed, all online sales (incl. hybrid) are final.
• Online Couse: name swapping is not allowed, all online sales are final.
• Private Boot Camp: same policies above apply, depending on what format the individual participants were signed up for. Name swapping is allowed as long as we receive the request by EOD the Thursday before the Boot Camp starts (no exceptions).

From Focus to Flex

A participant that has signed up for the Focus Boot Camp can be transferred to the Flex format of the same Boot Camp with an administrative fee of $150, as long as we receive written request and transfer fee payment by the Flex registration deadline of the Boot Camp.

• Once this swap is requested by the participant, the registration is treated to all effects as a Flex registration (including this Cancellation policy), regardless of the fact that the original registration was for the Focus format.
• Format conversion back to Focus is not allowed.

From Flex to Focus

Format swap from Flex to Focus is not allowed, as all online training sales are final (including the hybrid Flex Boot Camp).

Adding the in-person 2-day course to a Flex format

Flex participants can add the the two-day in-person course to their Boot Camp schedule at the additional fee of $950, granted that the material covered is the same they have access to on-demand on the Emu online platform.

• Participants need to send their written request and pay the add-on fee by the registration deadline of the Focus Boot Camp.

Each student taking the exam is required to attend the scheduled Tech Check that Emu offers. During this Tech Check, we will walk through how to access the online exam environment, and you will take the PHI Trial Exam. If the student is unable to attend the scheduled Tech Check, there is a “self-guided” option to attempt the Trial Exam, which must be completed as soon as possible. PLEASE NOTE: students must execute the Trial Exam by at least 72 hours before the Exam date, or we will not be able to process the exam and no refund will be issued. Emu makes every effort to support our students in preparing for the online exam environment by offering the self-guided Tech Check as well as one scheduled IT support meeting (at our discretion and subject to availability). However, a basic level of computer literacy is required for this process. Students must know what their Operating System is, how to download and install an application, and how to access downloaded files to run. If a student is unable to meet the Tech Check requirements by no later than 72 hours before the Exam date, we will be unable to allow them access to the Exam Day session. IMPORTANT: These terms apply to every Exam registration, and it should be noted that the student’s ability to perform the Trial Exam can impact the terms of any requested refunds. Please ensure that all students understand.